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Staining and or scaling to pool surfaces is a complex issue and successful treatments are measured by incremental success from full eradication to varying levels of removal. A serviceperson should seek the customers expections (ie. wanting the surface back to new appearance, or looking to make an improvement to the appearance). Before quoting and proceeding with a treatment customers must be made aware that there can be no guarantee that in a one off treatment, the results will reach their expectations. Maintaining Billabong Pool Service reputation is far more important than a one off job. So serious consideration and consultation must be applied, along with offering the customer other options (ie. re-surfacing). Before we get started Billabong does not offer draining and acid washing as an option.